Grape

Creating demand

Last Monday, I was listening, as I do every weekday evening, to Bruce Whitfield on Cape Talk/Radio702’s The Money Show. What particularly caught my attention was Ian Mann’s book review, ‘Demand: Creating What people Love Before They Know They Want It’ by Adrian Slywotzky. A brief description on the website enlightens us further: ‘With engaging stories, Slywotzky pulls back the curtain on how great demand creators wind up creating the killer offer: things customers can’t resist and competitors can’t copy.’

My immediate thought was, isn’t this precisely what winemakers try to do and, if the wine media believe what the winemakers have produced is worthy, do their darndest to encourage wine drinkers (customers) to believe they absolutely should be buying and drinking these wines.

If there are any South African wines the winemakers are excelling with and the media correspondingly extolling in every type of media possible, it is white wines in general and probably white blends of all shapes and sizes in particular.

Yet so far the skill and innovation of winemakers plus media attention hasn’t resulted in a similar sort of enthusiastic reaching-into-the-pocket from wine drinkers. Even if sauvignon blanc isn’t quite the consumer darling it used to be, it remains popular, mainly I believe because it’s easy to understand both from its varietal name and recognisable, straightforward flavours.

And therein lies a clue to the problems suffered by both chenin blanc and white blends; the wine loving public are too uncertain about what they’re buying. Unlike chenin blanc, there’s no body to promote white blends, but apart from the possibly best-known Bordeaux-style combining sauvignon blanc and semillon with either variety dominating, the rest are such a hotchpotch, even when the make up is listed on the label, it’s no sure indicator of what style will be poured from the bottle. There is discussion among a few of us about how best to categorise these white blends with the idea of promoting them both locally and, importantly, internationally, as our international media colleagues are as enthused about the category as we are.

Chenin blanc’s identity crisis also arises from confusion about what lies behind the ‘Chenin Blanc’ label on the bottle. The Chenin Blanc Association fell into the trap of coming up with too many style categories; after some very interesting research carried out by Dr Helene Nieuwoudt of the Department of  Wine Biotechnology and her students, these have since shrunk to three: fresh and fruity, rich and ripe unwooded and rich and ripe wooded. While research has shown consumers can differentiate between the first and last of these with a degree of certainty, the second one is less easily identified and, of course, there are wines that fall outside these three stylistic categories. There has been talk of a descriptive sticker to be applies to the back label, but my feeling is practice rather than theory will be the more useful way to win over consumers. A table of different chenins at the various wine shows, a festival devoted to chenin and why not space on the Association’s website for consumers to recommend chenins similar in style to each other? For instance: If you enjoy Remhoogte Chenin Blanc 2012, you might also enjoy Mullineux 2012?

Is it the very confusion surrounding our classy whites (let’s also include riesling with its different sugar levels) that still sends wine lovers scurrying for red wines? Of course, there are some splendid reds, but overall South African whites receive greater praise. What is it about reds that make them the default wine with the evening meal? Better food partners than whites? Substance and satisfaction? Belief that reds age better than whites? A colour issue? It probably has something to do with all of these and yet I reckon many of our top whites, especially the styles I’ve discussed above and chardonnay, can offer even more pleasure than many reds, especially when they have gained complexity with age.

I have to admit I wish Christian Eedes had boldly run his 10 year old competition for whites rather than reds, which would have drawn some much needed attention to how good they are and how well they age. That said, I do understand few producers would have library stock of whites, whereas it seems from the 70 red wine entries, there are at least a few who would be able to offer sufficient quantity for the awards dinner.

For sure so many of the Cape’s winemakers are creating killer offers with their white wines but for now customers seem more than able to resist them, doubtless through confusing presentation and marketing. Maybe they need to lay hands on Mr Slywotzky’s book and pick up a few tips from that. It would be a great pity if the great potential for South Africa’s USP among white wines fails to be realised

Re: Creating demand

the holy grail- finding and populating a niche before it is one!

you hit many a nail on the head Angela, but one which irks me more and more, which I can illustrate well is the following. Us wine nerds are our own worst enemy- I am not aware of many industries where 0.05% dictates the terms, with such limited knowledge of what consumers (99.95%) want.

My example- read the article posted to the right of your own.... Melvyn Minnar (not for the first time) blast chocolate and wine as pairing partners, using Katinka Heyns as his fact backer. Point is very simple, when thousands (and I am in a authoritative position to say many thousands) of wine drinking public enjoy the experience (and the emphesis is on an experience) of pairing the two; are faced with an article stating in no uncertain terms "you are wrong" then what message do you send....  "wine and its accompanied experiences are too complex for your to understand?" Hence consumers revert to the simplest common denominator- stick to the safe "accepted" choices.

We are in the most populated industry in the world - thousands of producers, hundreds of thousands of wines- not a single other consumer product has as many choices as in wine (we must start thinking globally in our decision making locally) yet our communication to end consumers are woefully lacking, overly complicated or at worst lecturing.

Its a shame. As a parting note Melvyn, the customer is never wrong.

Re: Creating demand

Dear Francois, feel free to drink as much red wine with chocolate as you wish, but please read more carefully what I wrote before you run off in a huff with all those thousands of customers. I refer to experts like Nancy Gilchrist and Katinka van Niekerk who explains the issue in technical terms.

In a way this ill-conceived promotion of the chocolate/red wine match by producers can be seen to be exactly one of those issues that confuses wine drinkers. As Angela argues above.

Re: Creating demand

sorry for the huff melvyn- when my paths cross with these "conned" consumers who somehow enjoyed themselfs I will inform them they are technically wrong.

your response just confirmed my actual point (which wasnt about the right or wrongs in wine pairings)

Re: Creating demand

I was again astounded at the mention of Katinka Heyns in Francois' reply.  It seems she is not only a film maker of note, but now also expresses opinions on chocolate and red wine pairing.  Is there no end to Katinka Heyns' talents? you may well ask.  It is a pity that she is so technical though.  Next time I see her, I will advise her to rather join the non-technical thousands who are, no doubt, having more fun. 

Re: Creating demand

Apologies Katinka- alter ego we are unaware of?

its a pity the dialogue is about chocolate & wine (one in which I have absolutely no vested interest to promote or see succeed) but missing my original and only point - that communication to general consumers ( not the handful of foodies and wine lovers, but the other 95% that actually keeps the ship afloat) is missing a beat in my opinion. 

 

Re: Creating demand

I think François has a good point, but if followed through to its logical conclusion it seems to say there are no place for experts/commentators/wine writers.

It's not the problem that the .05% makes pronouncements to the .05%. This is normal. The same with film, literature, motoring, gardening, train watching, and I'm sure, sun tanning. 

The difference today is that the traditional .05% is being chipped away at, the line being blurred between consumer and pronouncer. Anyone can pronounce, but for them to have any validity they need the backing of the consumer. The need, in a word: influence. 

If they manage to get any of this - in the wine world it seems fewer do than in other industries - it's what they do with it that matters. 

For me - and I fail at this all the time - it is all about educating. Not necessarily WSET course work, but offering content that enables the consumer (assuming we have their ear or eyeballs) to make their purchasing decisions easier, more enjoyable, and their progression to finer and finer wines an aspirational one. 

 

Re: Creating demand

My comment has been lost for a day or two. I'm sure it'll appear weirdly inappropriate by the time the webmaster finds it. Heh-heh!

Re: Creating demand

FROM KWISPEDOR (strange things happening to his original posting of it - apologies)

Mostly valid points, but it needs to be said that the average wine consumer doesn't even know that the Grape blogs exist, let alone read it, so they can't be confused by it. The bloggings on Grape are read by wine nerds and industry people. To suggest that people chugging back wine and chocolate is enjoying themselves more than people who prefer to drink wine on its own or match it with something remotely more symbiotic, is folly.

The whole chocolate and wine matching thing is a fad. People love chocolate and they love wine, so it's in a sense marketing genius to promote them together. But let's face it: hot chili, chocolate, mint, etc. are all particularly bad matches with wine. It's an insult to both fine wine and fine chocolate to try and force them into marriage. While we shouldn't ever try and spoil the fun people are having with this fad (let them be, sell more wine!), there's also no point in pretending it's cool just because it's fashionable.

If, for some reason, one feels compelled to finish a really bad wine, I do suggest wolfing down as much chocolate as possible with it. It should be able to hide/blunt a few of the shortcomings. 

Angela Lloyd

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